American Air, NOT Customer Friendly
- Posted by Jeff Carter
- on June 10th, 2013
Just a short personal bitch. I have to fly to a meeting. I hate to fly. Seats are always cramped. Thank goodness for my entire career I haven’t had to fly very much. While driving takes more time-I tend to drive a lot. Bought a car on Jan 3, 2009, and I have over 83K miles on it already.
Made a reservation a while ago-and mistakenly read the time. Confused AM vs PM. Called American $AAR today to try and switch the flight. They wanted to charge me an arm and a leg. But, they said, if I would have called a day after making the reservation, they would have done it for free.
I don’t understand if there is space on the flight why they couldn’t do it now. I asked the supervisor nicely if they could switch the flight. They said I could call a day ahead, and pay $70 if there was space. Of course, that day I am in meetings from 8am to 5pm.
So, I told them-I will put it on Twitter, and Facebook and Linked In, rate them on Yelp, rate them on TripAdvisor, and blog about it. They told me they didn’t care.
I am a committed Southwest Air ($LUV) customer now. When I go international, I will fly an international airline. I hope you do the same. As consumers, we have a choice. Avoid the bad companies, use the ones that provide good customer service.
Hey American ($AAR), hope you go bankrupt. Again.
American told me to call the day before to switch. It would cost me $75. (Southwest switches flights for free). I called at 6:10am CT. They said I couldn’t do anything until 8:45am Chicago time……..that’s a company totally out of touch with their customers.
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Jeffrey Carter is an angel investor and independent trader. He specializes in turning concepts into profits. He co-founded Hyde Park Angels one of the most active angel groups in the United States in April of 2007. He previously served on the Chicago Mercantile Exchange Board of Directors. He has done market commentary for (More...)