Just a short personal bitch. I have to fly to a meeting. I hate to fly. Seats are always cramped. Thank goodness for my entire career I haven’t had to fly very much. While driving takes more time-I tend to drive a lot. Bought a car on Jan 3, 2009, and I have over 83K miles on it already.
Made a reservation a while ago-and mistakenly read the time. Confused AM vs PM. Called American $AAR today to try and switch the flight. They wanted to charge me an arm and a leg. But, they said, if I would have called a day after making the reservation, they would have done it for free.
I don’t understand if there is space on the flight why they couldn’t do it now. I asked the supervisor nicely if they could switch the flight. They said I could call a day ahead, and pay $70 if there was space. Of course, that day I am in meetings from 8am to 5pm.
So, I told them-I will put it on Twitter, and Facebook and Linked In, rate them on Yelp, rate them on TripAdvisor, and blog about it. They told me they didn’t care.
I am a committed Southwest Air ($LUV) customer now. When I go international, I will fly an international airline. I hope you do the same. As consumers, we have a choice. Avoid the bad companies, use the ones that provide good customer service.
Hey American ($AAR), hope you go bankrupt. Again.
American told me to call the day before to switch. It would cost me $75. (Southwest switches flights for free). I called at 6:10am CT. They said I couldn’t do anything until 8:45am Chicago time……..that’s a company totally out of touch with their customers.